Return and Refund Policy

Company Name: Chongqing Jiemao Technology Co., Ltd.
Website: naturesory.com
Customer Support: service@naturesory.com

30-Day Return Policy

We accept eligible return requests within 30 days after delivery. To qualify for a return, the item must be in its original condition, unused or reasonably inspected only, with its original packaging, accessories, manuals, and proof of purchase when applicable.

Items Eligible for Return

You may request a return if the item is damaged on arrival, defective, incorrect, incomplete, materially different from its product listing, or if you received an item you did not order. We may also review return requests for unopened or unused items when the request is submitted within the 30-day return window.

Items that are used beyond normal inspection, missing important parts or packaging, damaged due to misuse, altered, or returned without approval may not be eligible for a refund.

How to Request a Return

Before sending any item back, please email service@naturesory.com with your order number, the product name, the reason for the return, and clear photos or videos if the item is damaged, defective, incorrect, or incomplete. We will review your request and provide return instructions when the return is approved.

Returns sent without prior approval may not be identifiable or eligible for processing. Please do not send items back until your return request has been reviewed and approved by our support team.

Return Address

Approved returns should be sent to: 6-3, No. 22, Honghu West Road, Tiangongdian Subdistrict, Liangjiang New Area, Chongqing, China

Return Shipping Costs

If the return is caused by our error, a defective item, a damaged item, an incorrect item, or a materially different item, we will provide instructions for resolving the issue and may cover reasonable return shipping costs where required after review.

For returns requested for personal reasons, including a change of mind, ordering the wrong item, or no longer needing the product, the customer is generally responsible for return shipping costs. Original shipping fees, if any, may not be refundable unless required by applicable law or unless the return is due to our error.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, incorrect, incomplete, or materially different from the product listing, contact us as soon as possible at service@naturesory.com. Please include your order number, a description of the issue, and clear photos or videos of the item, packaging, shipping label, and any damaged or missing parts.

After reviewing the information, we may offer a replacement, refund, return instructions, or another appropriate solution depending on the circumstances and product availability.

Refunds

Once an approved return is received and inspected, we will notify you of the refund decision. If approved, the refund will be issued to the original payment method whenever possible.

Refund processing usually takes 3-10 business days after approval, depending on your bank, card issuer, or payment provider. Some payment providers may take additional time to post the refund to your account.

Return Support

For return or refund assistance, please contact us at service@naturesory.com.