Shipping Policy

Company Name: Chongqing Jiemao Technology Co., Ltd.
Website: naturesory.com
Customer Support: service@naturesory.com

Order Processing

Orders are prepared after payment authorization. Our usual processing time is 1-4 business days, excluding weekends and public holidays. Processing may take longer during high-volume periods, payment review, address verification, inventory checks, or other operating conditions.

Orders may be fulfilled from our own or partner fulfillment facilities depending on inventory availability and the delivery destination. This means the shipment origin may vary by order, item, and destination.

Delivery Estimates

After an order has been processed and handed to the carrier, the estimated shipping transit time is typically 7-14 business days. Delivery dates and transit windows are estimates, not guarantees. Carrier capacity, weather, customs processes, regional disruptions, remote-area routing, and other events outside our reasonable control can affect timing.

Delivery Details

Customers are responsible for checking delivery information before placing an order. If a correction is needed, contact us immediately. We will try to help, but changes may not be possible after fulfillment begins or an order is handed to a carrier.

Shipping Rates

Orders from $0.00 to $44.99 qualify for Fast shipping at $5.99. Orders of $45.00 and above qualify for Free shipping.

Tracking Your Order

When tracking information is available, we will send a shipment confirmation email with the tracking number or tracking link. You can use that information on the carrier's tracking page or our order tracking page to review the latest shipment status. Tracking updates may take some time to appear after a package is created or transferred to a carrier.

Delayed or Missing Shipments

If your order appears delayed, has not received tracking updates for an unusual period, or is marked delivered but cannot be located, please contact us at service@naturesory.com. Include your order number, shipping name, shipping address, and any available tracking details so we can review the shipment and help coordinate the next steps with the carrier or fulfillment partner.

Shipping Assistance

Shipping assistance: service@naturesory.com